1. Will my loved one be living in a safe and secure environment?

Yes: We understand that your loved one’s safety is a priority and our desire is to manage their safety while respecting their privacy. Our Communities are staffed 24 hours a day, 365 days a year. Our care staff perform frequent “wellness checks” for all residents living in our assisted living. Inside each apartment are two intercoms—one in the bathroom and one in the bedroom—that can be used to summon our care staff should assistance be needed. Only the front doors are unlocked for use after business hours, and we have an extensive private camera system monitoring the hallways and common areas.

 

2. Does the building layout encourage socialization and building community?

Yes: Our philosophy is not to segregate according to demographic, but to facilitate activity and to build community. Activity, recreation and socialization are important components of life within our communities, and the facilities are designed with those components in mind. All of the congregation areas, including the Great Room, Chapel, Hobby Room, Day Room and Dining Rooms, are clustered front and center of the facility. There are no separate gathering areas or rooms in each hall. While we may have alcoves, these are architectural designs for convenience to the residents and families. We encourage all residents to gather as one “family” when socializing or participating in activities.

3. Will the care my loved one receives be given in a respectful manner that promotes their dignity?

Yes: At TrinityCare, we believe it is important that your loved one receive the care they need, yet it is equally important that their care be provided in a respectful, dignified manner. We encourage residents to make everyday choices (such as meal options, activities and wardrobe) independently, even if they are receiving assisted living care. We believe that our residents should be active and involved in the community, and that we should be the catalyst for their improvement physically, emotionally, socially, and spiritually.

 

4. Is the facility’s pride in appearance evident on the interior as well as the exterior?

Yes: This is our residents’ home, and we want them to take pride in living here. Constant attention is given to the grounds and the physical appearance of the building, inside and out. We want to provide our residents with an environment that is as warm and welcoming as possible, so our communities have been Professional decorated and furnished with comfort in mind. Upon entering the facility, your loved one will be greeted by our Great Room’s tasteful décor and relaxing music. We also take great pride in keeping our facility clean and pleasant at all times. With thoughtful amenities our fireplace, barbeque pit and other outdoor amenities, we feel our facility offers the kind of environment in which your loved one can flourish. We recognize that cost is always a significant issue, and thus we work hard to maintain a balance between affordability and extravagance.

 

5. Beyond the standard care that you provide, do you also address my loved one’s spiritual needs?

Yes: We recognize that with senior adults, their faith has been an important part of their life. Therefore, part of our Mission Statement is the phrase Enriching Faith. We have a chaplain who ministers to residents & families as needed. It is not uncommon to have non-denominational Bible studies, and of course worship services on Wednesday and Sunday provided by multiple local churches. In addition to this, we have a ministerial advisory board comprised of some of the most influential churches in the community, who meet quarterly to discuss ways to strengthen bond between facility and local churches. We have several church projects undertaken by these members as a ministry to our residents. Our staff view their job as a ministry, and often choose to voluntarily participate in staff devotional time, as well as expressing their faith when requested by our residents on a daily basis. Ministers are welcome, deacon visits are encouraged, and interaction between our facility and the local church is paramount in evaluating our effectiveness.

6. Does the staff truly care about the residents, or is this just a job?

Yes: We believe we have a devoted, committed, and caring staff and many have been with us since inception. Our turnover rate is far below the national average. Our entire staff whether it is management, maintenance, kitchen, activities, or housekeeping work diligently to get to know the resident beyond just their respective departments. This is not just a business, but a passion. It is not uncommon for our employees and management to have family members in Trinity Oaks, which represents the highest level of commitment. It is our belief that our service to our residents, goes far beyond just a job but a life calling to care for seniors.

 

7. Is there varied and frequent activities available?

Yes: We obviously have the “classics” like bingo, Uno®, Skipbo ®, checkers, shuffle board, board games, chess, and dominoes—because our residents love them—but we also have plenty of other significant activities like fishing, kite flying, mystery trips, auctions (where residents spend their “funny money’ earned through various activities—very popular), musicians and singers, outings to restaurants. We have large annual events on Holidays and special functions like our Senior Prom and Mother’s Day Luncheons, etc. We combine weekly favorites with an ever changing variety of activities, which often involve volunteers from the community and church groups leading in the event.

 

8. Do we view the Senior Living community as the residents’ home?

Yes: We encourage the residents to personalize their room, to make their living environment as comfortable as possible. We believe this is their home and assist them in their decorating as needed. We constantly are upgrading the physical attributes of the property to ensure that we are exceeding the resident’s expectations. We encourage clubs and societies to become a part of the activities process, so the resident does not experience significant change when re-acclimating to a new environment. Our goal is to be family-friendly. We recognize the difficulty of the family in communicating due to time/location with many families across town or even thousands of miles from our facility, so we work hard to maintain family involvement. We are constantly upgrading our family communication system, which includes a digital component to ensure effective, frequent communication.

 

9. Do you work to keep my loved one connected to the local community?

Yes: We have weekly trips to the local pharmacy, grocery store, physician offices, YMCA, library, and other outings. We actively participate in parades, fireworks displays and other community activities. In addition to these, we have a local pet ministry and close ties to the local school systems, and church schools. It is not unusual for our residents to have approved volunteers playing games, or entertaining our residents.

 

10. Are your rates competitive and your pricing structure easy-to-understand?

Yes: We have a very simple rate structure, and we constantly maintain competitive rates. Our pricing is easy to understand and we do not have a la carte or hidden fees. We strive to ensure that our rates remain at or below the median in the market, while providing service and amenities which exceed what is expected.